Return Policy for Arctic Delice
At Arctic Delice, we are dedicated to ensuring our customers' satisfaction. While we take pride in the quality of our products, we recognize that there may be instances where returns are necessary. This policy outlines the conditions and procedures for returns at our store.
- Non-Returnable Items
Due to health and hygiene standards, all food products sold at Arctic Delice are final sale and cannot be returned. We encourage our customers to review their orders carefully before purchasing food items.
- Returnable Items
Non-food items purchased from Arctic Delice can be returned within 30 days of the purchase date. To qualify for a return, these items must be:
• Unused, unopened, and in the same condition that they were received
• In their original packaging
• Accompanied by a valid receipt or proof of purchase
- Return Process
To initiate a return, please contact Arctic Delice at dmitry.office[at]arcticdelice.fi. We will guide you through the steps necessary to return your item. Please note:
• The customer is responsible for the cost of return shipping
• Original shipping charges are non-refundable
• Refunds will be issued to the original payment method
- Damaged or Incorrect Items
If you receive a damaged or incorrect item among your non-food purchases, please contact Arctic Delice immediately. We will work to correct the issue, either through replacement or refund.
- Partial Refunds
Partial refunds may be issued in certain situations, such as:
• Items returned more than 30 days after delivery
• Items not in their original condition, or items that are damaged or missing parts for reasons not due to our error
- Policy Updates
Arctic Delice reserves the right to update this return policy. Any changes will be effectively communicated on our website and through direct communication with our customers.
- Contact Us
For questions or more information about our return policy, please reach out to Arctic Delice at [email protected].